Welcome to Kindly Baby Shop’s FAQ page! We’ve compiled answers to the most common questions from parents like you. Our goal is to make your shopping experience as smooth as possible, just like we’d want for ourselves.
About Our Shop
What kind of products does Kindly Baby Shop specialize in?
We specialize in essential baby products that make parenting easier, including car seats, diapering supplies, feeding equipment, infant gear, strollers, and toys. Every product in our shop is selected with busy parents in mind.
Where is Kindly Baby Shop located?
Our headquarters is located at 5073 West 65th Place, Arvada, US 80003. However, we ship worldwide (with some exceptions in Asia and remote regions).
Product Questions
How do I know if a product will meet my baby’s needs?
We provide detailed product descriptions and specifications for each item. If you need additional information or personal recommendations, our customer service team (many of whom are parents themselves) would be happy to help at [email protected].
Do you offer product recommendations for specific age groups?
Yes! Our website organizes products by category and many include age recommendations. For personalized suggestions, feel free to contact us with your child’s age and specific needs.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options designed with parents in mind:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing time)
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch (1-2 day processing time)
How long does order processing take?
All orders require 1-2 business days for processing before shipment. During peak seasons or sales events, processing may occasionally take an additional day.
Do you ship internationally?
We proudly serve parents across the globe, with some exceptions in most Asian countries (due to complex customs regulations) and certain remote regions (where delivery times would be unpredictable). If you’re unsure, email us at [email protected] to check availability for your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and regular updates on your package’s journey, including delivery notifications to help you plan.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. If you’re not completely satisfied, simply contact our team to initiate an easy return process. Refunds are processed within 3-5 business days.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In those cases, we’ll provide a prepaid return label.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
Account Questions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password.
Still have questions? Our parent-to-parent customer service team is always here to help at [email protected]. We understand how important these baby essentials are to your family, and we’re committed to making your experience with Kindly Baby Shop as smooth and stress-free as possible.